Frequently Asked Questions

Ordering

How do I place an order? Add your heels to the cart and follow the secure checkout. You'll get a confirmation email once your order is placed.

Can I change or cancel my order? Contact us as soon as possible. We can change or cancel orders that haven't been dispatched yet.

Sizing

What size should I order? Check our Size Guide and the size notes on each product. Between sizes? Size up.

Shipping

Where do you ship? Australia-wide.

How long does delivery take? Most orders arrive within 7–18 business days after dispatch. See our Shipping page.

Returns

Can I return my heels? Yes, within 14 days of delivery if unworn and in the original box. See Returns.

The WentSchmick community

What's #IWentSchmickWithIt? Post your night out in your WentSchmick heels with #IWentSchmickWithIt. We feature our favourites on our site and socials.

Contact

How do I reach you? Email us at Wentschmick@gmail.com or use our contact page.